Amplify Terms of Use

Use the Service in connection with chain letters, junk email, pyramid schemes, illegal or unethical testimonials, cross soliciting, money games, spamming or any duplicative or unsolicited faxes (commercial or otherwise), including, without limitation, unsolicited faxes as set forth under the Privacy and Electronic Communications Regulations (PECR);

Harvest or otherwise collect information about others, including email addresses or fax numbers, without their consent;

Create a false identity or forged email, or otherwise attempt to mislead others as to the identity of the sender or the origin of the message;

Transmit through the Service unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material of any kind or nature;

Libel, defame or slander any person, or infringe upon any person's privacy rights;

Transmit any material that contains viruses, Trojan horses, worms, time bombs, cancel bots, or any other harmful or deleterious programs;

Violate any local law regarding the transmission of technical data or software exported from your country through the Service;

Interfere with or disrupt networks connected to the Service or violate the regulations, policies or procedures of such networks;

Attempt to gain unauthorized access to the Service, other accounts, computer systems or networks connected to the Service, through password mining or any other means;

Interfere with another Subscriber’s use and enjoyment of the Service or another entity's use and enjoyment of similar services;

Engage in any other activity that we believe could subject it to criminal liability or civil penalty or judgment;

Transmit unsolicited fax advertisements through the Service in violation of the Privacy and Electronic Communications Regulations (PECR). Faxing unsolicited fax advertisements is illegal under the PECR as well as in the European Union and other countries, states, and provinces. Distribution of unsolicited fax advertisements through the Service is prohibited and doing so will result in termination of your account; or

Use the Service to fax-blast, or otherwise attempt to broadcast a single unsolicited document to many fax numbers at once, whether in violation or compliance with the PECR.

Some of the functionality of the Platform is only available to registered Users or users with an active subscription. If you choose to register on the Platform you are required to provide true, accurate, current and complete information about yourself as prompted by registration forms on the Platform. You agree to update your information should there be any changes, in order to keep registered information true, accurate, current and complete. If you provide information contrary to aforementioned conditions, we may deny you access to the Platform, the App, the Site, parts of it or our Services. We are not responsible for any failure in

You agree to notify us immediately of any unauthorized use of your account or any other breach of security. Although we provide some encryption to protect certain personal information which is transmitted, you understand that your faxes may be intercepted and used, and that all the risk associated therewith is solely yours. You agree that we are the neutral host of the Service and have no responsibility or liability in relation to the faxes that you send or receive as part of your use of the Service. You shall remain solely responsible for the content of your faxes.

Full list of our services and pricing is available through the App and on the Site. Some service packages can be customisable. For custom plans and prices please contact us for more information. We reserve the right to change and update our prices and Service plans periodically at any time and without notification. Unless otherwise stated in a pre-paid or rate-locked commitment, all subscription plans are subject to automatic annual price adjustments, which will take effect upon renewal. All changes become effective from the day of publishing or at the end of the current billing cycle.

By subscribing on our Platform you are able to use Services as described by the selected subscription plan.

We may offer in some locations and at specific times as special promotion a trial period for our Services. Upon expiry of the free trial period, if offered, we will automatically charge the appropriate service fee for the selected subscription package.

Services are provided through a subscription-based model. Each plan includes a defined allowance of Credits, which are used across the platform for fax page transmissions, AI services, and automation tasks. If your usage exceeds the plan’s included credits, your subscription may be adjusted or topped up automatically, depending on your account preferences. Credits cannot be purchased separately from a plan. Full plan details and service entitlements are available on the Site.

If you subscribe to our Services, subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period. Your account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal. Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase. No refund o f the current subscription is allowed during active subscription period.

While your Amplify account is active, sent and received fax messages will be stored and displayed in your account. You acknowledge that we may change our practices and limitations concerning storage of fax messages, including, without limitation, the maximum storage space that will be allotted on the servers on your behalf, at any time, as provided for herein. You further agree that this feature is provided as a convenience only for Subscribers and that we have no liability or responsibility whatsoever for the storage, deletion of, or failure to store any fax messages and/or other communications maintained and/or transmitted by the Service.

All information stored on our servers is encrypted and guarded in accordance with our Privacy Policy. In case you lose the control of your account (for example you lose your device) you can remotely delete all faxes stored in the App and on the servers by contacting our customer support.

We may offer you an API integration solution for accessing Amplify services. API access is subject to license and acceptable use policy specified in these Terms. If API access is provided in your service package we will provide you with the documentation necessary for API integration and implementation as well as with limited setup support. You understand and agree that you will not use API services in a way which may cause excessive or unexpected burden on our servers. If you are not sure about the number or frequency of API calls which may be processed please contact our support team.

You are able to pay for our services directly through the App, the Site and the Platform. Depending on the device you are using we may accept payments through different payment methods such as Direct Bank Debit, Wire Transfer, Google Wallet, iTunes, or PayPal.

We may, at our own discretion, limit the number of available Services or refuse to provide the Service without the need to deliberate on the reasons for such action. We may especially refuse to accept your order if:

The billing information you provided is incorrect, or invalid, or we are otherwise unable to process the payment,

We suspect that order is fraudulent. We reserve the right to refuse any order which we, in our sole discretion, find to have been placed as a result of fraudulent activity,

Your order is placed pursuant to previous credit card dispute.

By subscribing to paid Services, you authorize Amplify to charge your billing method for applicable Service fees and any taxes, until you cancel your subscription or update your payment method. You agree to promptly update your payment details if your payment method changes to avoid service interruptions.

Amplify reserves the right to periodically review and adjust subscription fees to account for inflation, market conditions, or operational costs. Any changes will be communicated to you in advance and will take effect at the end of your current billing cycle, contract, or pre-payment period. Failure to terminate the subscription will be deemed acceptance of the new price.

If your subscription includes a multi-year pre-paid commitment or explicit rate-lock, the pricing shall remain fixed for the agreed period. Early termination of such plans may result in forfeiture of pricing benefits. Credits are included as part of your subscription plan and are valid only during the current billing period. Credits do not roll over between billing periods and cannot be carried forward.

To ensure uninterrupted service, Amplify provides an auto top-up feature. When your usage reaches 95% of your plan limit, additional Credits will automatically be added to your account to prevent missed faxes or service disruptions, with charges billed to your payment method. The auto top-up feature is enabled by default and fully customizable from your account settings.

If we are unable to process a payment using your provided payment method, Amplify reserves the right to pursue alternative collection methods, including requesting updated payment information, or to suspend or terminate your account immediately without further notice.

To the furthest extent under the law all payments for the Amplify services are final and non-refundable. Subscription is paid in advance of each subscription period. No refund will be provided for discontinuation of the use of the Service prior to the expiry of the active subscription period.

Except as otherwise provided for in the law or in this Agreement you may initiate the cancelation of your active subscription from within the app from Settings, under the plan section. You can also request more information by contacting support@amplifyapp.com. Cancelation of your subscription must be made at least 24 hours before the end of the renewal and will take effect immediately after processing the cancelation request.

At our sole discretion, we may decide that there are compelling reasons for awarding a refund. This may be in the event that the services were not available to you for a significant amount of time or that the services did not perform as advertised due to the cause that we could have reasonably avoided. If you are not satisfied with the Services received you may contact our customer support team with the process described earlier and request a refund. Refund is provided at our sole and exclusive discretion after assessing the reasons for refund. Refunds may be provided as a service credit.

You understand and agree that the only withdrawal option is provided with the free trial period. Continuation of use of the Services upon expiry of the free trial period will constitute your acceptance of the Services and waiver of any withdrawal right.

We comply with the applicable communications regulation and allow Users to port their numbers to and from other service providers at any time and without charge. In the event that you decide to cancel your service with Amplify and desire to port your number to a new provider, you will be required to contact them and request that they initiate the port. Upon written request from the recipient service provider and when the appropriate procedural conditions are met, we will transfer the number to the new service provider. For more information on how you can request number porting please contact us at Support@amplifyapp.com

If at any time during your use of our Services, Amplify ceases it’s services, you will be given appropriate notice and the option to port your number to another service provider. If you do not port your number within the time stipulated, your number will be unable to be ported.

Pages whose duration is up to one minute are charged as one page. Pages taking over one minute are billed based on average duration per page (e.g., five pages averaging two minutes each consume ten credits). Costs may also vary when toll free or premium numbers are involved, both for inbound and outbound faxes.